Privacy Policy - Professional Electricians, Plumbers and Joiners | York, Harrogate & Ripon

Privacy Policy for FullCircuitElectrical.co.uk

Effective Date: 15 October 2025

1. Introduction

Welcome to FullCircuitElectrical.co.uk (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and share your personal data when you visit our website, https://www.fullcircuitelectrical.co.uk (the “Site”).

This policy also explains how we use cookies and similar technologies for the functionality of our Site and for advertising purposes, in line with current data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Our Details:

Company Name: Full Circuit Electrical
Website Address: https://www.fullcircuitelectrical.co.uk
Contact Email: enquiries@fullcircuitgroup.co.uk
Address: 24 Janus House Olympian Court Lawrence Street York YO10 3UP

2. What Personal Data We Collect and Why

We may collect and process the following types of personal data:

Contact Data: If you contact us via our contact form or directly by email, we collect the information you provide, such as your name, email address, phone number, and the content of your message. We use this to respond to your enquiries and provide our services.
Technical Data: When you visit our Site, we automatically collect technical information, including your IP address, browser type and version, time zone setting, and operating system. This helps us maintain the security and functionality of our Site.
Usage Data: We collect information about how you use our Site, such as which pages you visit and for how long. This helps us to improve our website and services.
Marketing and Consent Data: We collect and store your preferences regarding cookies and marketing communications. This includes the consent you provide through our consent banner.

3. Cookies, Advertising, and Consent

Our website uses cookies and similar technologies to distinguish you from other users, to provide a good experience, and to help us improve our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

Our Use of Google Services

We use services from Google, such as Google Analytics and Google Ads, to understand our website traffic and to deliver advertising.

Ads Personalisation: We and our third-party partners, including Google, use your personal data to provide personalisation of ads. With your consent, cookies and other identifiers (like mobile ad identifiers) will be used to show you ads that are more relevant to your interests (personalised advertising) as well as for general advertising (non-personalised advertising).
Non-Personalised Ads: Please note that non-personalised ads are still based on things like the content of the website you’re viewing and your general location. These ads still require cookies to operate for purposes such as frequency capping, aggregated ad reporting, and to combat fraud and abuse.

Your Consent

We will not set advertising or analytics cookies on your device without your explicit consent. When you first visit our Site, you will see a consent banner which provides you with clear choices.

Affirmative Action: You can provide your consent by taking an affirmative action, such as clicking an “Accept All” or “I Agree” button.
Granular Choices: You also have the option to reject non-essential cookies or manage your preferences in more detail through a “Manage Settings” or “More Info” link.
Withdrawing Consent: You can withdraw your consent or change your cookie preferences at any time by [Describe how users can change consent, e.g., “clicking the cookie icon at the bottom of the page” or “clearing your browser cookies and reloading the site”].

No advertising or analytics cookies will be set on your device before you have given your consent, to the extent that consent is legally required.

4. Who We Share Your Data With

We do not sell your personal data. However, we may share your data with trusted third parties to provide our services and for advertising purposes. These third parties include:

Google: We share data with Google for analytics and advertising purposes. We have informed you about how Google will use your personal data when you give consent on our site. For more detailed information, please review Google’s Business data responsibility site. This link explains how Google manages and protects your data.
Other Advertising Partners: We may work with other third-party advertising networks. Our consent banner will provide a list of these partners and links to their privacy policies so you can understand how they will use your personal data.
IT and Website Service Providers: We may share data with companies that help us host and maintain our website and CRM.

Visitor data, such as information submitted through a contact form, may be checked through an automated spam detection service.

5. Legal Basis for Processing Your Data

Under UK GDPR, we must have a legal basis to process your personal data. We rely on the following:

Consent: For all marketing communications and the use of non-essential cookies (for analytics and advertising), we rely on your explicit consent.
Contract: If you request a quote or engage our services, we will process your personal data to fulfil our contractual obligations.
Legitimate Interests: We process some technical data for the legitimate interest of maintaining the security and proper functioning of our website.

6. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK data protection law, you have rights over your personal data, including:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate information we hold about you.
Right to Erasure: You can ask us to delete your personal data where there is no good reason for us to continue processing it.
Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
Right to Data Portability: You can request the transfer of your personal data to you or to a third party.
Right to Object: You can object to our processing of your personal data.
Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [Enter Your Email Address Here].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).

8. International Transfers

Some of our third-party partners, such as Google, are based outside the UK and European Economic Area (EEA). When we transfer your data to them, we ensure that a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. How to Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: enquiries@fullcircuitgroup.co.uk